The European Business Review

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The European Business Review

ARTIFICIAL INTELLIGENCE Just who is in charge around here? • AN EXCLUSIVE INTERVIEW WITH PROFESSOR DAVID DE CREMER, FOUNDER AND DIRECTOR, CENTRE ON AI TECHNOLOGY FOR HUMANKIND, NUS

Executive Profile

A Focus on the Relationship between AI and Humans

WATCHED OVER BY MACHINES: AI AND SURVEILLANCE AT WORK • The recent transitions towards having company personnel working at home while remaining digitally connected have sometimes been portrayed as furthering the ideal of empowering employees. But is one person’s empowerment another’s control? Andreas Deppeler considers whether this transformation has merely served as a channel for the increased application of people analytics.

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EMPOWERING SMALL AND MEDIUM ENTERPRISES THROUGH THE SYNERGY OF AI AND BLOCKCHAIN • The ability to make effective use of AI technology has hitherto remained in the province of large enterprises, with their access to huge amounts of data. Isn’t there some way that small and medium-sized businesses could also realise the potential of AI? Yan Pang believes there is, and here he explains how.

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HUMAN-ALGORITHM COLLABORATION IN MANAGERIAL DECISION MAKING • Most would accept that there is a role for both humans and AI in managerial decision-making today. But where is the optimal balance between human input and that of machines in the process of arriving at decisions? And to what extent are humans prepared to accept the inclusion of machines in managerial processes?

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THE SERVICE REVOLUTION, INTELLIGENT AUTOMATION AND SERVICE ROBOTS • Are there parallels between the Industrial Revolution of the eighteenth century and the changes now being wrought on twenty-first-century society by recent advances in AI and robot technology? And, if so, what are some of the consequences for which we should prepare ourselves this time round?

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SYNERGY OR CONFLICT LESSONS FOR MANAGERS ON HOW TO SUCCESSFULLY ADOPT AI TO AUGMENT EMPLOYEE CREATIVITY • Artificial intelligence undeniably offers the potential to improve decision-making, at least in certain contexts. In this article, AI experts Jakob Stollberger and David De Cremer offer guidance for managers on how best to integrate the technology into work processes, even those associated with creativity, while continuing to meet the needs of the “human components” in the system.

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HUMANISING ROBOTS INCREASES CONSUMER SATISFACTION AND FORGIVENESS OF THEIR FAILURES • Want your customers to have a positive, forgiving attitude towards your robot employees? Then make your robots human – but not too much! Kai Chi Yam and David De Cremer of the National University of Singapore fill us in on their intriguing work on the subject.

About the Authors

PROMISE AND CHALLENGE: AI in the TRADE FINANCE INDUSTRY • Technology is a two-edged sword. On the one hand, it’s moving fast – so it shows great promise for improving systems. On the other hand… it’s moving fast – so leveraging it can be a formidable challenge. Graham Bright of Euro Exim Bank explains how he sees the role of AI in the trade finance industry of the future.

Euro Exim Bank

Executive Profile

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